Karrier Hungária
Our partner is a global ICT integrator with over 135 years of history, specializing in digital transformation and innovative IT solutions. Join their dynamic team to help businesses achieve operational excellence and growth.
Main responsibilities:
Deal with software and connection-related issues Deal with common IT (software/hardware) issues and queries
Use automated diagnostic programs to solve network programs
Provide 1st line technical support to customers taking inquiries by phone, ticket, chat, and email
Troubleshoot basic computer-related problems
Interact with customers in inbound and outbound channels, through good relational and communication skills aimed at increasing customer satisfaction
Provide accurate and creative solutions that meet pre-defined quality measures
Required skills:
Good command of English and Spanish both written and verbal
High school degree or equivalent
Effective communication with clients at every level
An interest in the world of IT
24/7 availability
To be able to use a computer and the main software packages(O365) confidently
Advantages:-
What our partner can offer to you:
Language Allowance
SZÉP Card Benefit
Sign-on bonus
Union Private Health Insurance
Fitness pass
Free online training programs on Udemy and NorthStar
Flexible hybrid working, remote work is possible
Multicultural environment with 25+ Nationalities
Employee Assistance Program can provide professional help with your mental and physical health, finances, and legal issues
CV Online
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