Details
Work Location Type:
Hybrid
Office:
,
Type of Employment:
Full Time Permanent
Reference Number:
PRO0275
About Kindred
Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.
Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you’ll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.
The role
Are you interested in sports, sports and more sports and would love to work with it on a daily basis? Then this is the role for you! This role suits someone who is eager and keen to learn.
Reporting to the Sportsbook Event Planning Manager within the Trading Operations department, this role will be responsible for all operational aspects of live scheduling, manual and automated creation of events in line with local regulations and bet settlements in line with agreed processes and procedures. You will also be responsible for proactively resolving any operational issues, documenting key processes and continually monitoring feed quality to ensure that we deliver a great player experience to our customers. You will also be required to work a variable shift pattern which includes days, evenings, weekends and public holidays and may also include early mornings and late evenings working hours to meet the needs of the business.
What you will do
Manual and automated creation of markets in accordance to local compliance regulations and agreed SLAs, ensuring that all criteria and description is managed correctly
Monitoring of start/closing times in real time and alerts to ensure optimized efficiency
Continuously monitoring feed quality and proactively ensuring best feed selection for fastest live data
Responsible in settling markets both manually and automatically and resolve conflicts that might arise in line with agreed process and guidelines.
Collaborating closely and aligning with stakeholders in the Control & Compliance team to ensure that event markets comply with different regulations and integrity
Responsible in building live scheduling rotations and assignments in line with the Sporting calendar to ensure that resource is well planned and that we maintain 24/7 coverage.
Responsible in creating and maintaining detailed process guidelines and documentation that will help the team to ensure that correct process is applied at all times
Proactively investigate and resolve any operational issues (live scheduling/settlements/event creation) in a timely manner, escalating where appropriate.
Resolving escalations such as bet resettlements, voided bets, feed quality, in play trading conflicts etc.
Work a variable shift pattern including evenings, weekends and public holidays to meet the needs of the business
May be required to assist in day-to-day Sportsbook Operations alongside your core responsibilities.
Acting as shift leader on duty as main link between different Sportsbook departments.
How will success be measured in this role
Sports Betting Revenue
Sports Betting Margin
Performance of Event Creation
Performance of Live Scheduling
Performance of Feed Selection
Performance of Bet Settlement
Acting in line with Kindred Group values
Successful completion of all relevant training and other compliance activities that support Kindred’s sustainable and responsible growth
Your experience
Previous experience in a similar operational role within Sportsbetting and knowledge of the Sporting calendar
Ability to work in a fast paced environment and under pressure to strict timelines/deadlines
Excellent problem solving skills, with an ability to use own initiative in dealing with operational problems.
Excellent attention to detail and highly organised
Can work to a good standard in key ”Office” tools (Teams, Excel, Word, PowerPoint, Onedrive)
Excellent communication and interpersonal skills
Fluent in English, both written and verbal, is essential
Proactive, self driven and motivated
Flexibility and willingness to work on a variable shift schedule that will include mornings, evenings, weekends and public holidays.
Previous experience with working with suppliers and in an operational capacity would be an advantage.
*We also offer 28 days of remote working from a list of countries – doesn’t include Spain, for Spanish residents – and follow a hybrid working model – working from home for Spanish residents is 1 day / week; for Gibraltar residents is 2 days / week.
Our Way Of Working
Our world is hybrid.
A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.
Application Process
Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.
Kindred Group
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