Main Tasks & Responsibilities :
Provide the second level technical support, solve the main troubleshooting case
Organize the application team to conduct workshop, share the experience, enhance team service capability
Solve application / product problems promptly and completely
Formulate and maintain the product and customer technological document management system and process
Set up the standardized workflow and strategy for customer training and customer visiting
In charge of product usage training file management, update, editing and related service, product and customer notice
Communicate with Global, exchange the technical message on time, deliver summary to local colleagues
Execute the SOP and company strategy, coordinate with sales and marketing department
Provide the second level support to the evaluation of products for customers
Assist the application specialist to support the customers in the interpretation of test results
Basic Requirements of the Job
Bachelor degree or above in Molecular Biology/ Medical Laboratory/ Medical Pathology/Life Science or equivalent professional
Good command of English in both spoken and written
Good command of MS office software application
Product & Application Expertise
Good track record for working in a MNC company for more than five years, with related work experience in sales & application support.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
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