Talent Basket
ROLE : Senior Support/Maintenance Specialist / Engineer
LOCATION : India / Remote
JOB SUMMARY:
Senior role in the production management function that support the firm’s various business
functions.
RESPONSIBILITIES:
Work actively with team members to analyze and resolve application issues
Identify defects, discrepancies, and trends by ways of code debugging or log analysis
Manage incidents and effectively communicate with users, application owners and senior
stakeholders across all areas
Improve application stability and performance by observing patterns, recurring failures and/or
issues, and advise application owners on permanent fixes accordingly
Adopt various tools developed by the Engineering team to automate failures using machine
learning techniques and notify discrepancies in the health of production and automation of
health-restoration, with a focus on continuous measurement of risk and cost.
Identify alerts / processes that can be automated and then work with the Engineering team in
automating them
Challenge existing application setup, processing and suggest different ways to solve problem or
improve stability
Actively participate in Change management process with view to manage risk in production
environment
Build and improve run books for generalists to minimize operational errors and gain fungibility /
efficiency
Develop reports that provide trending statistics to track and manage application health and
support service performance
Willing to learn and troubleshoot/support proprietary technologies not available through market
place. No knowledge of proprietary technologies is required pre-hire
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s degree (U.S. or equivalent) and Five (5) years of relevant work experience or a Master’s degree
(U.S. or equivalent) and Three (3) years of relevant work experience
MUST HAVE SKILLS/QUALIFICATIONS:
Computer Science concept of Data Structures in practical use cases
Problem solving in a development or production environment, including experience observing
patterns, analysing root cause and suggesting ideas to resolve issues
Good communication skills with ability to articulate the technical and functional aspects of a
development/production problem to help drive solutions
Strong knowledge of SQL / RDBMS environments, especially Sybase ASE/IQ & DB2.
Knowledge of Object Oriented programming languages: Java / C / C++
Knowledge of Scripting languages: Shell script, Perl, JavaScript or Python.
OPTIONAL SKILLS / QUALIFICATIONS :
Experience in ADP Wilco / Broadridge’s Gloss suite of products.
Experience in the Financial Service Industry, especially wealth management / core custody
functions
Degree in Computer Science
Talent Basket
You must sign in to apply for this position.