Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Supervisor, Provider Data is responsible for the overall performance, productivity, development, and guidance for assigned staff. They will communicate with internal customers to ensure the most efficient use of time to accomplish department goals and contract requirements. They will also assist in day-to-day operations management of Dedicated Scheduling to ensure the Customer Service Department objectives are fulfilled per the various contract requirements.
Lead team of specialists responsible for assessing and resolving nationwide scheduling concerns, developing and implementing solutions in many varied clinical delivery systems
Monitor individual employee performance in adherence to department and company requirements. Provide consistent guidance and feedback concerning the strengths and development needs in relation to current job performance as well as career development. Address performance concerns through coaching and corrective action as needed. Write and deliver periodic Performance Evaluations
Responsible for adherence to contractual KPI’s, regulatory compliance and risk management as it relates to LHI’s Provider Network
Continually communicate with Veteran Services, Provider Network Management, and other departments to accomplish mission tasks related to scheduling procedures
Assist in direction of departmental plans and priorities to address business and operational challenges
Provide guidance to staff on provider/practitioner inquiry on concerns, complaints, appeals and grievances as pertains to scheduling
Manage and promote provider, practitioner and customer satisfaction through scheduling initiatives
Establish, implement and monitor performance measurements specific to assigned duties of staff. Oversee adherence of employees to department and organizational policies as well as processes. Promote positive department culture
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
1+ years of Optum Serve experience
1+ years of leadership experience (SME, Team Lead, Supervisor or Manager) * Proficient in Microsoft Office Applications
Proficient in Microsoft Office Applications
Preferred Qualifications:
National Career Readiness Certificate
Prior knowledge of VBA MDE Contract
Working knowledge of Contact Center systems and platforms
Medical, Dental or Healthcare Industry Experience
Ability to review business reports and conduct independent analysis focused on organizational priorities and objectives
Demonstrated ability to organize and manage multiple ongoing projects within expected timeframes
Solid professional verbal and written communication skills
Self-motivated, with the ability to work independently. Must be able to adjust to changing priorities
Able to problem solve and propose solutions
Knowledge of Network Scheduling processes and best practices
Knowledge of leadership principles and team environment
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group
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