Soul Machines Ltd
Support Agent – Multi-Product Portfolio
Are you a problem-solver with a knack for technical troubleshooting and a passion for helping users get the most out of cutting-edge products? Join our dynamic team as a Support Agent, where you’ll play a crucial role in ensuring seamless experiences across our diverse product portfolio: the Gallery, Studio App, Studio Developer Platform, and our upcoming White-Labeled Enterprise Gallery.
What You’ll Do
Handle customer inquiries spanning from basic troubleshooting to complex technical issues.
Collaborate with individual users, developers, and enterprise clients to resolve issues and optimize their use of our platforms.
Create and maintain tutorials, FAQs, and documentation to empower users and scale support solutions.
Dive deep into debugging and troubleshooting using tools like Auth0, Stripe, and our proprietary platforms.
Contribute to improving our support workflows and building self-service resources.
Requirements
Strong troubleshooting skills across multiple systems and platforms.
Technical experience with tools like JavaScript, Python, Stripe, and APIs.
Exceptional written communication skills for creating clear and effective support content.
A proactive approach to problem-solving, with the ability to independently investigate issues.
Benefits
Why Join Us?
Be part of a company that values innovation and empowers users to create with confidence. If you’re ready to make an impact, help us scale, and grow your technical expertise, this is the role for you!
Soul Machines Ltd
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