Support Engineer

Requirements
Education

Bachelor of Science (BSc) in Computer Science & Engineering

Experience

At least 1 year

The applicants should have experience in the following business area(s):

Software Company
Additional Requirements
Bachelor’s degree in Computer Science, Software Engineering, or a related field from a reputed university.
1-2 years of professional experience in technical support, customer service, QA, or a related technical field.
Good understanding of software troubleshooting techniques (e.g., API knowledge, database basics, common bugs).
Familiarity with ticketing systems, CRM tools, and support platforms is a plus.
Ability to explain technical concepts to non-technical users clearly and patiently.
Self-driven, adaptable, and able to thrive in a fast-paced environment.
Basic knowledge of SaaS products, cloud technologies, or remote team tools is a bonus.
Responsibilities & Context
Provide excellent technical support to SpaceSoft Limited customers via email, chat, and occasional calls.
Troubleshoot, diagnose, and resolve customer-reported issues in a timely and accurate manner.
Document technical issues, solutions, and best practices.
Collaborate closely with the development and product teams to escalate and resolve complex issues.
Identify patterns in customer feedback and suggest improvements to the product team.
Maintain high levels of customer satisfaction through outstanding communication and service.
Assist in building technical support documentation, FAQs, and internal knowledge bases.
Stay up-to-date with product updates and new features to offer accurate support.
Skills & Expertise
Excellent written and verbal communication in English Strong problem solving skills
Compensation & Other Benefits

Weekly 2 holidays, Tour allowance, Over time allowance

Lunch Facilities: Full Subsidize

Salary Review: Yearly

Festival Bonus: 2

Competitive salary and performance bonuses.
Weekly 2 holidays (Saturday & Sunday).
Annual leave: 27 days (fully encashable*).
Fully subsidized lunch, snacks & beverages.
Monthly grocery/ration support as part of the Employee Well-being Program.
Two festival bonuses yearly.
Company-sponsored team tours and outings.
A positive and supportive team culture focused on your growth and development.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka
Job Highlights
Support Engineer
Company Information
Apploye Ltd
Address:
House # 56,Road # 08, Avenue # 03, Mirpur DOHS, Dhaka
Business:
What makes Apploye special?
Simple time tracking app which monitors the activities of your employees and sets you free from all your worries

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