COBAIT Bangladesh Ltd.
Responsibilities & Context:
IT support relating to technical issues involving Microsoft’s core business applications and virtual environments.
Design, implementation, and support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, O365, Active Directory, Microsoft Azure, etc.
Manage inbound and outbound calls promptly, identify customers’ needs, clarify information, research every issue, and provide solutions.
Implement and support disaster recovery solutions.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution implementation and support: VPN, Terminal Services, etc.
Communicate with customers as required: keep them informed of incident progress, notify them of impending changes, and agree on outages.
Escalate service or project issues that cannot be completed within agreed service levels.
Document and report internal processes and procedures related to duties and responsibilities.
Understand processes in the ticketing System by completing assigned training materials and blueprints on the ticketing System.
Work through project tickets and phases in the ticketing System as assigned by a Project Manager.
Willing to work in a roster-based system and need to perform at least 2-night shifts in a week.
Education Requirements:
Bachelor of Science (BSc) in Computer Science & Engineering
CCNA, AZ-104 vendor certification will be considered an advantage.
Fluency in spoken and written English.
Experience:
1 to 2 years
The applicants should have experience in the following business area(s): IT Enabled Service
Additional Job Requirements:
At least have 1-2 years of experience in the IT Industry.
Compensation & Other Benefits:
Provident fund,Weekly 2 holidays,Insurance
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2
Holiday Incentive.
Company Information:
COBAIT Bangladesh Ltd. provides large scale solutions for business IT support at a reasonable costs. Our engineers and support staff proactively manage critical systems and address any concerns in a timely fashion. We outsource both home and abroad a complete IT Support. Our goal is to provide you with the time to focus on increasing our customers business’s revenue, while we manage their IT systems. COBAIT’s managed IT service solutions provide: – 24/7 management and oversight of critical systems by IT experts – Improved performance and productivity – Preventive maintenance of essential servers and networks – Support for all hardware and software needs COBAIT not only offers complete data protection and recovery programs for business, we help ensure that our customers have the proper pathway to recovery in place before it happens. We offer data recovery solutions tailored specifically to meet business’s needs, minimizing downtime and ensuring business continuity. Protect crucial data from hackers, employee theft, system failures, and natural disasters with COBAIT’s proven processes. COBAIT Bangladesh works to find the best data protection solution.
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