weDevs
Requirements
Education It doesn’t matter where you went to college or what your CGPA was as long as you are smart, passionate, ready to work hard, and have fun.
Experience
At least 2 years
The applicants should have experience in the following business area(s):
Software Company
Additional Requirements
Age at least 18 years
Proficiency in PHP, HTML, CSS, and JavaScript for debugging.
Strong understanding of WordPress core, themes, and plugins.
Familiarity with MySQL databases and website performance troubleshooting.
Experience with WooCommerce and its extensions.
Experience using browser developer tools and debugging logs.
Ability to analyze log files and PHP error messages.
Familiarity with APIs, hooks, and filters in WordPress is a plus.
Experience with WP-CLI, Git, hosting environments, or performance optimization is a plus.
Strong support philosophy.
Experience handling live chat and support tickets professionally.
Ability to write clear documentation and contribute to internal knowledge sharing.
Strong problem-solving skills with a proactive approach.
Excellent English writing and communication skills.
Ability to explain technical concepts clearly to both technical and non-technical users.
Responsibilities & Context
Provide customer support via live chat and tickets.
Diagnose and troubleshoot issues related to WordPress and WooCommerce.
Debug websites and identify plugin conflicts, errors, and performance issues.
Offer code-level solutions, including PHP, JavaScript, and CSS fixes.
Take ownership, document, and escalate complex issues to the development team.
Contribute to knowledge base articles and troubleshooting guides.
Collaborate with developers to improve plugin stability and functionality.
Stay up to date with WordPress trends and best practices.
Compensation & Other Benefits
Work in a flat organization where your voice is always heard.
Provident fund & Gratuity.
Medical fund & having corporate deals with multiple hospitals.
Festival bonus: 2 (yearly)
Performance & Referral bonus.
Marriage bonus and leave.
Parental bonus and leave.
Casual, sick, annual & bereavement leave.
Yearly annual & family tour.
Quarterly team outings.
Carry forward leave.
Support Stipend. (For Net Bill)
Monthly Gym allowance.
Table Tennis.
Knowledge sharing session.
Training and learning materials to improve skills.
Last but not the least, WorldClass Work Environment.
Workplace
Work from home
Employment Status
Full Time
Job Location
Anywhere in Bangladesh
Apply Procedure
Hard Copy
Please Apply through – https://lounge.wedevs.com/job/support-engineer-wordpress-remote/
Company Information
weDevs
Address:
Level 03 & 04, House 1005 & 1007, Road 09, Avenue 11, Mirpur DOHS, Dhaka-1216
Website:
Business:
weDevs is a software development company with a primary focus on designing and developing WordPress plugins. weDevs has over 90K+ customers in more than 160 countries around the world and is committed to developing world-class products that ensure the best user experience and top quality. Currently, we are a family of 100+ members with a dream of making WordPress better for everyone.
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