CFAO Services Ltd
Key responsibilities
With access to 47 out of 54 countries on the continent and 21,000 employees, CFAO is a major player in the fields of mobility, healthcare, consumer goods, infrastructure, and energy. As a partner of leading global brands, the Group operates across the entire value chain – import, production, distribution – according to the highest international standards, leveraging 170 years of on-the-ground experience and local expertise.
CFAO Services: The Group continues to develop its IT service center in Mauritius, where it conducts operational maintenance and infrastructure support for its information system.
JOB DESCRIPTION
Position Objective:
Manage identity and collaboration aspects for the company’s infrastructure, ensuring the smooth operation of systems and secure collaboration among employees.
Main Duties & Responsibilities:
Support technical and application architectures for Office 365: Exchange, Teams, Forms, To Do, etc.
Handle requests and investigate reported incidents.
Perform operational activities to maintain the coherence and sustainability of solutions (O365 license tracking, anti-spam control, AD & Azure AD synchronization).
Administer Microsoft Active Directory, GPO, PowerShell scripting, Windows Server.
Contribute to improving architecture and technical design documents.
Manage identity and access (SSO, Active Roles, etc.).
Conduct training sessions for internal users.
Hard skills
Soft skills
Good to know
Goals & Performance Metrics:
– Timely resolution of technical issues on collaborative tools.
– Maintenance of security and identity management processes (SSO, Active Directory).
– Effective tracking and management of O365 licenses.
– User satisfaction regarding the management of collaboration and identity systems.
N+1 Management Style:
Direct Manager: Team Leader – Collaborative & Identity
Career Progression Opportunities:
Potential for advancement to a leadership role in IT systems management.
Benefits & Culture:
– Benefits:
– Transport Allowance: Rs 7,000
– Parking: Covered 100% by the company
– Medical Coverage: 100% for the employee and dependents
– Pension Plan:
– Employer contribution: 8%
– Employee contribution: 2%
– Performance Bonus: 1 month’s salary
– Shift Allowance: Rs 3,000
– Remote Work Allowance: Rs 500
– Office Equipment: Laptop, second monitor, headset
Candidate Selection Criteria:
Desired Profile:
– Qualifications: Bachelor’s degree in IT (BAC+3) or Experience: 2 to 6 years of experience in Microsoft and Azure product administration.
– Technical Skills:
– Expertise in Microsoft technologies (Office 365, Active Directory, PowerShell, Windows Server).
– Identity management, SSO, Active Roles.
– Good command of ITIL and strong understanding of Office 365 licensing.
– Required Qualities: Responsiveness, analytical skills, teamwork, autonomy.
– Ability to communicate clearly in both French and English.
Work condition:
– Working Hours: Flexibility with different shifts:
– 09:00 – 18:00
– 10:00 – 19:00
– 10:00 – 16:00 / 18:00 – 22:00
– Remote Work: 1 day per week, with the option to request a second monitor provided by the company (upon request to the Team Leader).
– Probation Period: To be defined by CFAO
Message from your future manager N+1:
Join our innovative and security-oriented team to improve our digital infrastructure.
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