ProMedica
Diagnostic schedulers are the primary conduit to scheduled outpatient diagnostic appointments. The Diagnostic Schedulers are responsible for scheduling patients for services. This includes capturing all necessary information to maximize the patient’s experience, ensure safety, and secure payment.
Accountabilities
Demonstrates an excellent level of service aligned with ProMedica’s mission, vision and values
Professionally and courteously handles various types of calls from and to patients, providers, internal team members.
Accepts testing orders from physician offices and/or patients to schedule appointments accurately and completely by following established departmental guidelines, policies and protocols. Contacts department when an exception to the scheduling routine is necessary.
Gathers all information required and enters information into computer systems including Epic and OnBase.
Provides accurate details of scheduled appointments, along with proper patient preparations, date, time of exam, and any needed directional information.
Facilitates cancellations, reschedules and additions to appointment templates.
Coordinates with external departments (general anesthesia, sedation, etc.) as needed to support appointment scheduling
Is knowledgeable of insurance requirements and federal/state regulations related to registration, collecting co-pays, deductibles, price estimates, and authorization.
Proactively monitors Epic/OnBase work queues.
Teamwork – Prioritizes customer needs (patients, providers, members, coworkers) and works in a collegial manner with teammates to support our customers. Does not abandon the phones when customers are waiting.
Attends mandatory in-services, as scheduled. Stays current with all departmental communications.
Performs other duties as assigned.
Location: Remote (may require in person training if necessary)
Job Requirements
Salary Range: $31,200 – $58,968
High School Diploma/GED
Customer Service, Typing/Keyboarding of 40 WPM, Must pass a basic skills test
2 years experience in a professional office environment
Must be able to work an 8 hour shift within the hours of 7:30am-7:30pm
Preferred Qualifications:
Skills: Medical Terminology, Insurance Verification, Customer Service
Years of Experience: 1 year working in a Medical Office Setting
Physical Demands
Must be able to move about hospital and between workstations.
Must be able to understand directions, communicate and respond to inquiries; requires effective interpersonal skills.
Must have basic computer skill and knowledge.
Must be able to lift medium materials, non-material handling of: continuous standing, walking, bending, stooping and reaching; frequent pushing, pulling and squatting. Requires occasional sitting, stairs and kneeling.
The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.
ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact
ProMedica
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