Systems Support Engineer

Requirements
Education

Bachelor of Science (BSc) in Computer Science

Graduate degree (preferably B.Sc. in CS/ CSE/ IT) from any reputed University.
Skills Required: CCNA, CCNP, Network Engineering, Windows 2019, 2016 Server(s)
Experience Requirements:
At least 3 Year Hands on Experience in the following Criteria:
Office IT Infrastructure Management.
IT Hardware/Network Troubleshooting.
Microsoft Products and Services. Example: Active Directory, Microsoft Office, Office 365.
LAN Management.
End User Support.
Experience

At least 3 years

The applicants should have experience in the following business area(s):

Software Company, IT Enabled Service, Computer Hardware/Network Companies
Additional Requirements

Age at most 30 years

Knowledge of client/server hardware and software configuration.
Windows system administration and working experience on AD.
Working knowledge of virtualization, VMWare, or equivalent.
Strong knowledge of systems and networking software, hardware, and networking protocols.
Experience with scripting and automation tools.
Proven experience as a System Administrator, Network Administrator or similar role.
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
Knowledge on Linux & Windows, Information security, cloud, Mac, Cisco, Micro Tik, networking, Scripting, programming, clustering, High availability, fault-tolerance and storage backup.
Need to have strong interpersonal skills, good listener, especially when problems arise.
Ability to manage multiple troubleshooting at same time and capability to work independently.
Experience with remote desktop applications and help desk software.
Team-oriented attitude to help other colleagues and departments with technical problems.
Strong interpersonal communication and relationship-building skills.
Ability to manage time and effectively prioritize numerous projects at one time.
Proficiency in Windows/Linux/Mac OS.
Time management skills, Strong interpersonal and communications skills, Strong strategic thinking ability along with good analytical skills, networking skills, and must be a Team Player.
Responsibilities & Context
Maintain a Central repository of all Hardware & software products held by OWNER.
Maintaining & troubleshooting core data centre, networking, LAN, WAN.
Diagnosing problems encountered on the Network usage, which may be due to any Hardware / Software parameters.
Identifying & troubleshooting of problems related to cabling, connectivity, hardware, replacement of faulty hardware.
Maintenance & troubleshooting of Internet proxy device (UTM)Maintenance & troubleshooting of wireless LAN & wireless controllers.
Patch management on server operating system and desktop operating system.
Installing, updating, configuring, fine tuning and troubleshooting of software products with optimization on servers, Desktops, Terminals, peripherals, printers.
Implementation of software change in any machine arising due to Moves, Adds, Changes & Upgrades of Hardware.
Provide On-line applications support to end-users.
Provide Help Desk for monitoring user calls related to problems in hardware software etc. coordinate with Hardware Maintenance Engineer to get Hardware
Related problems resolved.
Engineers shall also render services not specifically mentioned above but are necessary for support to OWNER IT team for their IT related activities.
Information Security Management.
Installation, updating of Anti-virus software on servers, desktops and solve virus related problems.
Installation, configuration, updating, troubleshooting of information security related tools i.e. DLP, Encryption, end- point backup on desktop/laptop.
Conducting internal vulnerabilities assessment.
Installation, configuration, troubleshooting of any other operations management tools used by OWNER.
Monitoring, Reporting & documentation.
Maintain all reports, documents for all systems, operations & changes.
Maintaining checklists/template for daily/weekly/monthly/quarterly/yearly report.
Monitor & report performance issues to OWNER IT team.
Resolve performance issues if any.
Prepare documentation with respect to processes, policies, guidelines, checklists, work instruction as instructed by OWNER IT team.
Work and report to System Admin Manager/Team Lead.
Skills & Expertise
System Admin System Engineer (Computer Network System)
Compensation & Other Benefits
Salary Review: Yearly.
Performance Bonus.
Festival Bonus: 2 (Yearly).
6 Working days.
Lunch (Fully Subsidize) & Snack.
Friendly working environment.
Office Time: 8:30 AM To 5:30 PM
Other benefits as per company policy
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Dhaka (GULSHAN 1)
Read Before Apply Please read the job requirements carefully and do not apply if your profile doesn’t match with job requirements.
Company Information
Next IT LTD
Address:
Meah Bari, Apartment- A2 & A3, House- 03, Road- 13, Gulshan- 01, Dhaka- 1212.
Business:
Next IT Ltd, is a youthful IT Enterprise supported by committed and skilled software developers, seasoned technical professionals, passionate designers, and creative web and mobile application developers. It Has ISO 9001 (QMS) & ISO 27001 (ISMS) Certified IT Company in Bangladesh with both a local and global footprint. It has over 13 years of experience.
We have been proactively offering a wide spectrum of IT services to diverse offshore IT clients all around the world. We manage the complete IT landscape of our clients by providing smart and skillful services while bringing out creativity and innovation during every step at minimum expenses.
With a client-first approach whether big or small, we work to enhance the importance of the product and its users by exceeding expectations in creativity or functionality.

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