Akamai
Do you relish the prospect of providing support across multiple product suites?
Do you love collaborating with teams to solve complex problems?
Join our innovative Applications Support team
Our Application Support Team is responsible for provisioning, managing, and supporting Enterprise Applications which are utilized by internal business functions for supporting customers. We help test and develop new, innovative products and platforms. We collaborate with cross-functional teams and business units to deliver the best applications, products, and services.
Help us achieve our goals
As a System Support Engineer, you will work closely with all technical teams and business functions to understand IT application requirements and deliver them in the most efficient way. You will work on technical challenges to troubleshoot issues and deliver resolutions effectively.
As a Systems Support Engineer, you will be responsible for:
Monitoring alerts and platform metrics to identify potential issues and provide initial first point of contact support.
Owning the incident and service request life cycle to ensure progress and resolution updates to customers.
Following internal SLA and OLA agreements and to ensure high-level quality of service is delivered.
Collaborating with engineering and platform teams to successfully deliver implementations, enhancements, and support to internal applications.
Building and maintaining a support and knowledge library to document issues and resolutions for our internal customers
Ensuring smooth deployment of releases in Prod and Non-Prod environments.
Do what you love
To be successful in this role you will:
Have 3 years of relevant experience and a Bachelor’s degree.
Have good experience supporting on-premise applications like Tririga, Siebel, Mulesoft, ODI, Tableau etc
Demonstrate experience of Linux/Unix commands and good knowledge of SQL and Scripting languages like Bash/Shell, Powershell, Python
Have the ability to triage support incidents, troubleshoot and establish root cause.
Be flexible and adaptable to time-sensitive situations and work in a high-pressure environment.
Work in a way that works for you
FlexBase, Akamai’s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world’s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
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Akamai
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