LegalMatch.com
As a Team Leader, you will play a critical role in growing the Appointment Setting Team by demonstrating excellence, motivating team members, and creating a supportive environment for continuous learning and open communication. You will drive initiatives, identify best practices, and leverage data to ensure exceptional outcomes and outstanding results for the team and the company.
Your responsibilities include:
ensuring that the team reaches their target, including doing calls if needed as well as monitoring individual performances on assigned shift
supervising day-to-day activities of the team, setting weekly targets, and working with team members to eliminate speed and/or delivery blockers
reviewing the quality of calls between our team and customers, providing feedback, and identifying areas for improvement
driving efforts to create the best possible customer experience while driving sales growth
coaching team members and providing feedback as needed
analyzing performance data and looking for ways to continually optimize and improve
implementing continuous improvement initiatives and monitoring their results
leading team events, including weekly planning and review, as well as ad hoc meetings
working with the business to regularly update the company’s voice lead gen goals based on capacity as well as evolving business needs
reporting on team progress, identifying areas for optimization and improvement
participating in recruiting and relevant HR activities (performance review, giving performance callouts, and others)
Requirements
at least 3 years of experience in appointment setting/sales, at least 1 year of successful leadership experience required
proven track record of achieving and exceeding sales targets and improving team performance
familiarity with appointment setting and sales software (Salesforce experience is a plus)
advanced skills in MS Excel
with excellent communication and interpersonal skills
with solid coaching and training skills
willingness to go the extra mile to achieve desired outcomes
ability to motivate and inspire team members
a bachelor’s degree in any relevant field
As an agile company, we’d love to work with individuals who are:
proactive, adaptable, and flexible
highly professional and collaborative
committed to continuous improvements and willing to experiment with new approaches and techniques to work processes
LegalMatch.com
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