Outsource Access
THIS IS OPEN TO BOTH REMOTE OR HYBRID WORK SET UP.
The Team Leader manages and leads a team of Virtual Assistants, whose roles are related but not limited to accounting and bookkeeping. As the lead, he/she is responsible and accountable for any measurables for the team:
Lead, Manage, and hold people Accountable (LMA)
VA Redundancy/Step-In
Virtual Assistant Performance & Reports
Client Communication & Escalation Management
Other work or accountabilities that may be assigned depending on how the job will evolve
Responsibilities:
Lead, manage, and hold the team accountable (LMA)
Supervise, mentor, and guide a team of Virtual Assistants (VAs)
Communicate company policies and ensure adherence
Address work-related concerns and provide guidance
Set and monitor team goals, performance, and metrics
Conduct regular team meetings to address issues and maintain morale
Promote and exemplify company culture
Recognize high performers and develop improvement plans for underperformers
Maintain transparency with clients regarding team performance and action plans
Develop strategies to ensure compliance with company regulations and performance targets
VA Redundancy/Step-In:
Coordinate with stakeholders on VA absences
Step in to handle critical tasks during absences, as needed
Performance Management & Reporting:
Coach team members on performance and behavior
Ensure accountability for performance output and timeliness
Motivate the team for continuous improvement
Maintain and update team performance data and documentation
Follow and enforce operational processes
Consolidate and manage daily time reports
Generate and analyze reports based on client needs
Ensure the VA Playbook is regularly updated
Client Communication & Escalation Management:
Manage client communications, including training and upskilling requests
Handle escalations according to the escalation matrix
Participate in client meetings and touch base calls
Requirements
Proven experience in leading and managing teams, 3-5 years in role experience
Ability to supervise, mentor, and guide Virtual Assistants (VAs).
Strong communication skills to convey policies and address concerns.
Experience in setting and monitoring team goals and performance.
Ability to develop strategies for compliance and performance targets.
Proficient in performance management, reporting, and data consolidation.
Capable of managing client communications, training, and escalations.
Familiarity with operational processes and VA management tools.
Candidates from Cagayan de Oro must be willing to work on Hybrid work set-up
Amenable to 25% travel opportunity
Benefits
Employee Benefits
Health and Wellness: Comprehensive HMO coverage for you and your dependents.
Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
Government Benefits: Full support for required government benefits.
And More: Exciting additional benefits that will be shared with you!
Supplemental Pay Types
13th Month Salary: A festive bonus to celebrate the year’s hard work.
Overtime Pay: Compensation for your extra effort and time.
Night Differential: Additional pay for working late hours or shifts.
Incentives: Performance-based incentives to reward your contributions and achievements
Outsource Access
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