CCDS
CCDS is a leading information technology and services company that provides end-to-end info-tech and next-gen cybersecurity services and solutions to enterprises. We are currently seeking a Saudi Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in providing technical assistance and support to our clients, ensuring their IT systems and networks operate smoothly and efficiently.
In this role, you will be responsible for diagnosing and resolving technical issues, configuring hardware and software, and assisting with system upgrades and maintenance. You will be working closely with clients to understand their technical needs and provide timely and effective solutions, while ensuring high levels of customer satisfaction.
Responsibilities
Provide technical support to clients via phone, email, or remote access
Troubleshoot and resolve hardware, software, and network issues
Assist clients with the installation, configuration, and maintenance of computer systems and software
Perform system upgrades and ensure compatibility with existing infrastructure
Document and track customer issues, resolutions, and recommendations
Collaborate with other IT professionals to escalate and resolve complex technical issues
Stay up-to-date with emerging technologies and industry trends
Deliver excellent customer service and ensure high levels of customer satisfaction
Requirements
Saudi Nationality is required
Bachelor’s degree in computer science, information technology, or a related field
Proven experience in technical support or a similar role
Strong knowledge of computer systems, hardware, software, and networks
Familiarity with Windows and Mac operating systems
Ability to diagnose and resolve technical issues effectively and efficiently
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Customer-oriented mindset with a focus on delivering exceptional service
Strong problem-solving and analytical thinking skills
CCDS
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