Technical Team Manager

Key responsibilities
The Technical Team Manager will oversee the daily operations of the technical team, ensuring client satisfaction, compliance with industry standards, and the successful completion of maintenance and repairs.
Key Responsibilities:

Lead and manage team leaders, ensuring optimal performance and productivity.

Coordinate schedules, assign tasks, and monitor job completion timelines.

Support team leaders with performance reviews and staff development.

Address client escalations, providing technical troubleshooting and solutions.

Collaborate with sales teams to plan and execute monthly maintenance and repair schedules.

Oversee inventory and spare parts management to ensure timely and effective repairs.

Liaise with suppliers for team training on new technologies and best practices.

Hard skills
Soft skills
Good to know
Goals & Performance Metrics:
– Achieve 100% compliance with client service level agreements (SLAs).
– Maintain high levels of client satisfaction (measured by feedback surveys).
– Ensure zero delays in the dispatch and completion of on-site repairs.
– Track and manage spare part usage with less than 5% variance.
– Maintain a 95% team performance rating based on internal evaluations.
N+1 Management Style:
Direct Manager: Operations and Sales Manager
Career Progression Opportunities:
Opportunity to evolve into a senior operational management role within the next 2-3 years.
Benefits & Culture:
Salary Range: Rs. 40,000 – Rs. 60,000
Benefits:
– Health insurance
– Company laptop and phone
– Transportation allowance
Candidate Selection Criteria:
– Bachelor’s degree in Mechanical or Electrical Engineering (or related field).
– 3-5 years of experience in technical operations, with a focus on mechanical and electrical systems.
– Strong leadership and team management skills.
– Fluent in English, French, and Creole (written and spoken).
– Proficient in Microsoft Office (Word, Excel, PowerPoint).
– Valid driving license.
– Ability to travel to client sites when necessary.
Work condition:
– Full-time, flexible working hours.
– 2 days of remote work per week.
– 3-month trial period.
Message from your future manager N+1:
Join a dynamic team where your skills will contribute to shaping the future of our technical services!

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