Key Responsibilities Outbound Calling: Contact preschools and kindergartens to collect information regarding: School fees / Types of programs offered / Student-to-teacher ratios / Current usage of school management systems (if any). Data Collection & Reporting: Accurately record responses in a predefined template or system. Provide daily/weekly reports on call outcomes and collected data. Follow-Up: Revisit incomplete calls or gather missing information when needed. Clarify any ambiguities in the data collected. Professional Communication: Represent the company positively, ensuring a friendly and respectful tone during all interactions. Address any basic queries from schools and escalate more complex questions to the team. Requirements Proven experience in telecalling, customer service, or a similar role. Strong communication skills in English and Malay (fluency in Mandarin is a bonus). Ability to maintain a professional demeanor during phone interactions. Detail-oriented with strong organizational skills to manage and record data accurately. Self-motivated, able to work independently, and meet call targets. Proficiency with Microsoft Excel, Google Sheets, or CRM software for data entry and tracking.
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