AireSpring
Company Description
Headquartered in Los Angeles, AireSpring is an award-winning provider of cloud communications and managed connectivity solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® – Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.
AireSpring has received numerous third-party industry awards: “Product of the Year,” “Best Telecom Deal,” “Best in Show,” and “Top Channel Program.”
AireSpring is privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates.
Job Description
The Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.
There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.
Profile for Success:
Accountable for their client’s overall customer satisfaction.
Responsible for timely project completion, issue identification/resolution, and customer delivery
Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
Meet the highest standards and minimize the customers attrition rate
Remote support for all customers inquiries and tickets
Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
Collects and records documentation including customer set-up documents and implementation related information
Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
Summarizes progress of project and prepares interim and project completion reports
Facilitates efficient and effective internal team and external customer meetings
Qualifications
Must Have Telecom Project Coordination experience
Full-time position out of our Van Nuys headquarters
Must be able to easily learn and use new software programs
Excellent customer service skills
Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
Must possess initiative with strong analytical and problem solving skills
Strong analytical and decision making skills
Strong verbal and written communications skills
Strong interpersonal, organization and planning skills
Ability to effectively communicate with internal and external customers
Must possess excellent MS Office skills
Must display great attention to detail
Comfortable making presentations and facilitating meetings
Additional Information
PLEASE INCLUDE YOUR SALARY EXPECTATIONS
AireSpring
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