Invivo Services
Key responsibilities
As a Telemarketer & Commercial Support, you will be responsible for converting prospects into potential clients through phone calls and supporting the sales teams by preparing and qualifying sales opportunities while ensuring excellent customer service.
Key Responsibilities:
Making outbound calls to clients following inquiries received through forms and qualifying leads according to established processes.
Scheduling appointments and managing the calendar for field sales representatives.
Following up with clients regarding quotes provided by team members.
Contacting clients after a visit to assess their satisfaction level.
Upselling existing clients after service interventions (maintenance contracts).
Managing the complete process (entry, proposal, call) for annual boiler maintenance follow-ups.
Responding to incoming calls for simple interventions (maintenance) and organizing the intervention.
Hard skills
Soft skills
Good to know
Goals & Performance Metrics:
Conversion rate of prospects into clients.
Rate of leads transferred to the sales department.
Client satisfaction rate after telephone support.
Timeliness in transmitting prospect information to sales representatives.
Feedback from sales representatives on the quality and accuracy of the information transmitted.
N+1 Management Style:
You will report to a director with a supportive and collaborative leadership style.
Open-door policy to encourage communication and feedback.
Values team members’ ideas.
Career Progression Opportunities:
Access to training and development programs to enhance skills and qualifications.
Opportunity for career advancement once the core responsibilities are mastered.
Benefits & Culture:
Base salary depending on your experience.
Salary range: Rs. 20k – Rs. 30k.
Benefits:
Fixed transportation allowance.
Health insurance with a 50% contribution.
Pension plan after 3 years of service.
A dynamic and friendly working environment at our office in Ébène.
Candidate Selection Criteria:
Associate’s degree or diploma in sales or equivalent qualifications.
Minimum of 2 years of relevant experience in a similar position.
Excellent command of written and spoken French is mandatory.
Strong client interaction skills.
Ability to address client objections effectively.
Strong focus on client satisfaction.
Good knowledge of digital tools.
Attention to detail and ability to work with precision.
Well-organized, versatile, and rigorous.
Work condition:
Monday to Friday: 11:00 am to 8:00 pm.
No operations on public holidays in Mauritius.
Individual transportation is preferred.
Up to 2 days of remote work per week after 6 months of on-site work.
3-month probation period.
Message from your future manager N+1:
Join Invivo Services by being YOURSELF! We are an open and dynamic company where trust, well-being, and excellence come together to support your personal and professional growth. Together, let’s aim for excellence while offering you a stimulating and supportive environment.
Careerhub
You must sign in to apply for this position.