Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of UCM (Universal Customer Master) – Process Associate – English – Remote EMEA
As a Process Associate within the UCM Process the scope of Services shall be to provide additional support for Reltio and ServiceMax to the business side
Responsibilities
The following sub-processes can fall into the scope of the UCM Process Associate:
Follow the instructions of the business process leader and the front-line manager.
Complete ad-hoc requests assigned by the direct manager.
Ensure that each request related to the customer onboarding process is compliant with established business controls and is processed in a timely manner.
Report and document all process related changes in the Standard Operating Procedures.
Meet expectation of Genpact Learn & Development requirements.
Ensure business continuity on the supported process.
Minimum qualifications
B2-C1 level of English language
Relevant experience in Commercial/Customer service, with customer focused mindset
Effective and professional verbal and written communication
Solid critical thinking, effective problem-solving skill and accuracy
Ability to work with remote teams
MS Office knowledge: Excel and Outlook
Preferred qualifications
Experience in customer service.
Proficient in PC skills
Strong written and verbal communications skills that can effectively communicate with a diverse workforce, Highly motivated team player.
What can we we offer?
Attractive salary;
Stable job offers – employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact professional training and great career development opportunities
Friendly work environment
Free access to our award-winning learning platform
Benefits such as gym, cafeteria and a medical center, all conveniently located on the office campus
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
Genpact
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