HSBC
Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.
We are currently seeking a high calibre professional to join our team as a Wealth Delivery Lead.
Principal Responsibilities
Functioning as a Delivery Lead, the candidate will be responsible for working collaboratively with GPB & WPB business and delivery partners to take initiatives from initiation through to final implementation. Primary responsibilities include:
Manage the delivery of multiple complex customer experience enhancement initiatives from design through to release
Work directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, Process Designers, IT, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery
Empower teams to collaborate and make effective decisions promoting adaptive planning, evolutionary development, early delivery and continuous improvement
Define Agile project working approach and enforce all team members to follow the same methodology
Ensure awareness, involvement and support from key stakeholders by building strong project teams and maintaining robust communications on the project status throughout its lifecycle
Ensure risks and issues are identified, managed closely and remove project blockers from the team
Drive all stakeholders to deliver on time and to the required quality standards
Contribute to post implementation reviews to demonstrate success and progress of projects
Make key decisions to ensure the successful implementation of all initiatives
Develop various project documentation to stakeholders (e.g. Project Plan, Status Report, Implementation checkpoints)
Input to Business Case preparation, providing context and data to underpin assumptions
Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers
Requirements
University degree in a relevant business discipline. Exposure to contact centre operations is an advantage
Ability to work effectively with remote offshore teams from different locations or countries
Attention to detail, drive for end to end follow up and good record management
Embrace possibility, speak up and new ways of working
Open minded attitude and flexible to change are the pre requisites
Capacity to coordinate a wide variety of solutions
Forward looking mindset under evolving customer needs
Always carry a positive attitude and ability to work with different levels of people
Good planning and prioritization skills
Good time and stress management
Open for identifying and resolving problems
Good communication skill and ability to simplify complicated concept, good interpersonal skill and presentation skill
Proficient in Microsoft Word, Excel and PowerPoint
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
HSBC
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